Privacy Policy

1. Introduction

Advantch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile details when you register.
• Payment Information: Billing address and payment method details (processed securely by our payment provider, Stripe).
• Communications: Messages, feedback, and support requests you send to us.
• Content: Data, files, and content you upload or create using the Service.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, and timestamps.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking: We use cookies and similar technologies for functionality, analytics, and preferences. See Section 6 for details.

2.3 Information from Third Parties

• Social Login: If you sign in via Google, GitHub, or other providers, we receive your name, email, and profile picture.
• Integrations: Data from third-party services you connect to your account.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• With Your Consent: When you explicitly authorize sharing.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for the Service to function (authentication, security).
• Analytics Cookies: Help us understand how visitors interact with the Service.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements (with your consent).

You can manage cookie preferences through your browser settings or our consent management tool. Note that disabling certain cookies may affect Service functionality.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@advantch.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

10. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@advantch.com